Olympus Finally Responds...

So after three emails and two phone calls (total wait time so far: 20 minutes), I have and answer from OLYMPUS regarding my request for repair of my PT-020 Underwater Housing.

It seems that they think that I sent them a camera, not a housing, and that the materials that the housing is made of is not indeed the materials part of "materials and workmanship." Sure, that's counter intuitive and makes no sense whatsoever, but there's more. There is also some confusion - from the wording of "Aneel"'s letter - about whether the damage of my housing was inside or outside of the product.

What I am beginning to suspect is that Aneel did not actually read what my concern was with the product and simply put out a form letter saying, "NOT COVERED BY WARRANTY".

I'm hoping that speaking with a live human might get my concerns addressed, but my confidence is low, and I am now pricing out options for replacement of the housing by HELIX and Ikelite. Sure, they are more expensive, but I never heard of warranty issues with these guys.

I'll try again tomorrow and report back how it goes.